If the buyer claims parts are not as ordered, they must notify Caplugs within 30 days of delivery.
All returns of standard cartons received within 30 days of shipment are subject to a 30% handling fee.
Returns of standard cartons received 30 to 90 days after shipment are subject to a 50% handling fee.
After 90 days, there are no returns.
Mini and Micro Paks may not be returned.
No parts may be returned without a Return Authorization Number issued by Caplugs Customer Service Representative in Buffalo, New York, Los Angeles, California or Erie, Pennsylvania.