When returning merchandise to Evergreen Scientific because of a problem in service or goods, the procedure is as follows:
1. Call the Customer Service department for a Return Merchandise Authorization number (RMA). Please have available the product number, date purchased and the quantity to be returned. Also have available your original purchase order number and Evergreen invoice number.
2. After obtaining an RMA number, return merchandise to:
2254 East 49th Street
Los Angeles, CA 90058
Please include all necessary documents. Be sure to reference the RMA number.
3. All return merchandise should be sent freight prepaid unless special prior arrangements have been made with a Customer Service representative.
4. For merchandise ordered in error there will be a restocking charge of 20% of invoice value. Please follow this procedure to ensure proper crediting of the returned merchandise.